Over the years that I have worked with Lisa, she has provided outstanding insights and guidance. Whether it was setting the direction for my startup venture, growing the business and building a community following, or developing my exit strategy to sell to a company that could take the brand national, Lisa always helped me focus on a key framework for business analysis and identified points of leverage for success. She’s quick, direct, perceptive, seasoned and resourceful.
I worked with Lisa on three major projects for King County Library System, each of which helped inform our future direction. The Patron Experience Transformation Project helped us identify the most important dimensions of the ideal patron experience. Wayfinding and Facilities Standards projects helped us provide an intuitive “patron path” through our facilities so patrons could easily browse our collection.
Lisa was the consummate professional. She provided background research, creative ideas, collaborative meetings, constant communication, and summarizing documentation. She was a problem solver when presented with obstacles. Most of all, her humor, work ethic, and energy made working with her a delight.