I was on Alaska Air, minding my own business, when it became clear to me I was coming down with a bodacious cold. I asked the flight attendant if she could bring me some hot tea, to warm me up. This is what she gave me.

A full 2 liter bottle of boiling hot water, thoughtfully wrapped in several layers of paper towels. I used it to make my drink, and the rest – as you can see – made a perfectly fine hot water bottle. That’s improvisation, and great customer service, from an empowered Alaska Air employee.  Gotta love that.

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