by lisafernow | Jul 31, 2016 | Customer Experience, General Posts
If so, your customers are probably frustrated. In 1916, enterprising businessman Clarence Saunders founded the first self-service grocery store in Memphis, Tennessee. Called Piggly Wiggly (for reasons Saunders would never explain), the grocery store featured open...
by lisafernow | Mar 21, 2013 | Customer Experience, General Posts, Product Development
I was on Alaska Air, minding my own business, when it became clear to me I was coming down with a bodacious cold. I asked the flight attendant if she could bring me some hot tea, to warm me up. This is what she gave me. A full 2 liter bottle of boiling hot water,...